We monitor the pharmacy management system, interface engine, and the controllers behind your counting, vial-filling, and pouch or blister automation as one connected pipeline. Alerts fire on Surescripts intake backlogs, HL7/NCPDP message failures, and adjudication latency before they cascade into stalled production. We maintain redundancy on the servers, network, and switch connections that the line depends on, and we keep firmware and integrations patched during planned windows instead of mid-shift. If something does fail, our runbooks and DR restore points are built to bring dispensing back before ship-by cutoffs are missed.