Our goal is to prevent that downtime in the first place through monitored, redundant infrastructure and proactive maintenance, because for a lab uptime is the product. If a failure does occur, our backup and disaster-recovery plan is designed to restore your LIS, interface engine, and result reporting quickly so turnaround times and patient care are protected. We prioritize the systems that carry stat results, susceptibility uploads, and reportable-disease ELR feeds. Recovery procedures are tested in advance, not improvised during an outage, so you know exactly how fast you can be back online.